Your CX agent passed every vendor review, but that doesn't mean it's safe. Adversaries don't need access to the model or the platform it runs on. A patient conversation, a poisoned support ticket, or three ordinary requests strung together is enough to leak private data, break policy, or hand an attacker your support rep's own account. As enterprises hand more customer conversations to agents they didn't build and don't host, the gap between a vulnerability and a viral screenshot keeps shrinking.
Download this guide to see the five attacks already targeting third-party CX agents, why your vendor's testing won't catch them, and how to sit safety and security on top of a platform you can't rebuild.
Overview
In this report, we cover:
- The five attack patterns that break third-party CX agents in production.
- Why per-turn moderation and single-turn QA miss all five.
- The ownership gap that puts vendor failures on your brand and your liability.
This resource gives you the clarity to spot these attacks in your own deployment, ask your vendor sharper questions, and close the gap before a customer or an adversary finds it first. Download it now.
What’s new from Alice
Open Safety Data for the Next Generation of Personal Intelligence
Alice and Inflection AI are releasing a multi-turn red-teaming dataset that captures risks like emotional dependency and misplaced belief, which build over long conversations and single-prompt benchmarks miss. Post-training NVIDIA’s Nemotron 3 Super on it improved safety measurably.
LIVE from Black Hat Las Vegas: AI, Nation-States, and the Battlefield That Keeps Changing
Recorded live at Black Hat, Caroline Wong and Allie Mellen unpack why AI made nation-state attacks cheaper, why safety guardrails can work against you, and what the OpenAI-Hugging Face incident really exposed.
Virtual Fireside Chat: The TAKE IT DOWN Act, Six Months In - What's Changed on Deepfakes and NCII
Six months after the TAKE IT DOWN Act took effect, the NCII landscape looks different and even more complicated. Join Alice for a live fireside chat with Google's Nidhi Lahoti on what's actually changed, what hasn't, and where T&S fit into it all - Watch on demand
5 Ways Your Third-Party CX Agent Gets Broken
Third-party CX agents create hidden liability. Learn the 5 attack patterns vendors miss and how WonderSuite closes the gap.
