Your CX agent passed every vendor review, but that doesn't mean it's safe. Adversaries don't need access to the model or the platform it runs on. A patient conversation, a poisoned support ticket, or three ordinary requests strung together is enough to leak private data, break policy, or hand an attacker your support rep's own account. As enterprises hand more customer conversations to agents they didn't build and don't host, the gap between a vulnerability and a viral screenshot keeps shrinking.
Download this guide to see the five attacks already targeting third-party CX agents, why your vendor's testing won't catch them, and how to sit safety and security on top of a platform you can't rebuild.
Overview
In this report, we cover:
- The five attack patterns that break third-party CX agents in production.
- Why per-turn moderation and single-turn QA miss all five.
- The ownership gap that puts vendor failures on your brand and your liability.
This resource gives you the clarity to spot these attacks in your own deployment, ask your vendor sharper questions, and close the gap before a customer or an adversary finds it first. Download it now.
What’s New from Alice
Why Your CISO Shouldn't Be the Department of No
What if the person whose whole job is risk was the most excited one in the room about AI? That's Mea Clift, and it's a pretty refreshing way to walk into all this. She's the CISO of Cengage, where the data she's protecting belongs to students, so the stakes are real. But instead of bracing for what could go wrong, she leans in, she calls it being "risk excited." She and Mo get into why security is so much better as the Department of KNOW than the department of no, how she handles shadow AI without punishing people for being curious, why she'd tailor a framework she already has instead of building one from scratch, and how she ends up teaching security through Marvel and Monsters Inc. Which, it turns out, is every bit as fun as it sounds.
It Takes AI to Break AI: The Case for AI Red Teaming
As AI systems gain autonomy, organizations need security approaches built specifically for AI behavior. Learn why AI-driven red teaming is becoming a critical defense layer.
5 Ways Your Third-Party CX Agent Gets Broken
Third-party CX agents create hidden liability. Learn the 5 attack patterns vendors miss and how WonderSuite closes the gap.
