Head of RL Gym - Program Operations
About the Position
About the Role
We are looking for a Head of RL Gym to own the end-to-end delivery, quality, and scaling of RL Gym programs for our strategic AI partners.
You will work closely with frontier-model teams, Delivery, Product, Sales, Research, and Operations to turn complex customer and model-development needs into high-quality, scalable programs.
What You’ll Own
- Own partner delivery from scoping through launch, execution, scaling, and iteration.
- Translate research and model needs into clear program requirements, workflows, and success metrics.
- Work closely with frontier-model teams to identify model gaps and design RL Gym programs that address them.
- Own quality standards and quality assurance, ensuring consistent, reliable outputs across programs.
- Build the processes, systems, and operating model required to scale programs efficiently without compromising quality.
- Partner with Sales on customer discovery, solution design, scoping, and expansion opportunities.
- Work closely with Product to translate partner needs and operational learnings into product requirements and roadmap priorities.
- Build strong feedback loops across customers, model teams, Sales, Product, and Operations.
- Own operational performance across quality, capacity, timelines, cost, throughput, and partner satisfaction.
- Build and lead the program management and operations function as the business scales.
Requirements
What We’re Looking For
- 7+ years in program management, product, operations, consulting, or similar roles.
- Strong experience owning complex, cross-functional programs at scale.
- Proven ability to build scalable operating processes and maintain a high quality bar.
- Excellent product judgment and ability to turn ambiguous problems into structured execution.
- Experience working with technical or enterprise customers.
- Strong analytical, communication, and stakeholder-management skills.
- High ownership and comfort operating in fast-moving environments.
Strong plus: experience with AI, RLHF, model evaluation, data operations, frontier AI labs, or technical platforms.
Success Looks Like
- RL Gym programs scale rapidly while maintaining consistently high quality.
- Partners trust us to deliver complex programs reliably.
- Sales can confidently scope and grow RL Gym opportunities.
- Product decisions are informed by real partner and operational needs.
- Quality, capacity, throughput, and operational performance are measurable and continuously improving.
About Alice
THE CHALLENGES ALONG THE WAY
1. Being Both Strategist and Executioner
One of the hardest parts of this role is that you’re both the visionary and the builder; the one drawing the map and paving the road.
That means switching between high-level strategy and hands-on experimentation daily, and doing it while bringing others along with you. There’s no playbook for this kind of work. You’re paving an unpaved road, one small experiment at a time.
2. Balancing Security and Innovation
ActiveFence is the leading provider of security and safety solutions for online experiences, safeguarding more than 3 billion users, top foundation models, and the world’s largest enterprises and tech platforms every day.
As a trusted ally to major technology firms and Fortune 500 brands that build user-generated and GenAI products, ActiveFence empowers security, AI, and policy teams with low-latency Real-Time Guardrails and a continuous Red Teaming program that pressure-tests systems with adversarial prompts and emerging threat techniques. Powered by deep threat intelligence, unmatched harmful-content detection, and coverage of 117+ languages, ActiveFence enables organizations to deliver engaging and trustworthy experiences at global scale while operating safely and responsibly across all threat landscapes.