Outsource Research Ops Manager
About the Position
As an Outsource Research Ops Manager within the GenAI Safety team, you will serve as the backbone of our global operations. You will own the end-to-end infrastructure and workload management for an extensive regional workforce, overseeing specialists dedicated to the research, analysis, and linguistic data essential for training safe, reliable AI models.
In this role, you provide the strategic link between internal GenAI teams and global human execution. You will maintain high-level, hands-on management of the talent pipeline, ensuring all personnel are expertly trained and ready to deliver high-quality results against complex safety benchmarks.
Core Responsibilities
- Manage the full lifecycle of data operation workforce processes, ensuring infrastructure scales alongside evolving AI safety needs.
- Act as the primary interface for internal GenAI teams, translating technical requirements into actionable workforce deployments.
- Ensure a global network of professionals is expertly trained in safety guidelines and available to meet rigorous delivery timelines.
- Design and implement creative, automated solutions that enable the delivery of world-class safety data.
Requirements
What You Bring
- Proven success managing large-scale projects within the AI safety ecosystem, specifically in red-teaming, data integrity, or model evaluation.
- Extensive experience maintaining and scaling global freelancer networks while ensuring consistent quality across diverse regions.
- A track record of navigating complex environments, with the ability to manage both granular training details and broad regional operations.
Requirements
- Bachelor’s or Master’s degree in Linguistics, Computer Science, Data Science, Philosophy (Ethics), or a related field bridging technical logic and human communication.
- 5+ years of hands-on project management experience within AI safety or large-scale data annotation environments.
- Excellent verbal and written English; professional proficiency in additional languages is highly preferred to manage global safety nuances.
- Proven ability to initiate and lead projects from the ground up, delivering complete, functional, and well-organized solutions.
- Extremely detail-oriented with experience implementing rigorous QA frameworks under pressure in fast-paced environments.
- A demonstrated ability in managing multiple high-priority workstreams independently, with a dedicated focus on managing talent development and driving organizational success.
About Alice
THE CHALLENGES ALONG THE WAY
1. Being Both Strategist and Executioner
One of the hardest parts of this role is that you’re both the visionary and the builder; the one drawing the map and paving the road.
That means switching between high-level strategy and hands-on experimentation daily, and doing it while bringing others along with you. There’s no playbook for this kind of work. You’re paving an unpaved road, one small experiment at a time.
2. Balancing Security and Innovation
ActiveFence is the leading provider of security and safety solutions for online experiences, safeguarding more than 3 billion users, top foundation models, and the world’s largest enterprises and tech platforms every day.
As a trusted ally to major technology firms and Fortune 500 brands that build user-generated and GenAI products, ActiveFence empowers security, AI, and policy teams with low-latency Real-Time Guardrails and a continuous Red Teaming program that pressure-tests systems with adversarial prompts and emerging threat techniques. Powered by deep threat intelligence, unmatched harmful-content detection, and coverage of 117+ languages, ActiveFence enables organizations to deliver engaging and trustworthy experiences at global scale while operating safely and responsibly across all threat landscapes.